A strong belief of mine is that, in life, assumptions lead to disappointments. A quick example of this in the construction industry was displayed on a project I once completed with a rather disappointed client.
So, this client had engaged an architect to design a renovation/extension for their home. The clients had “from what I was told” expressed their requirements for the finished product to the architect. I received the plans, quoted in extreme detail and won the job.
It wasn’t long after construction had started that issues started to arise. Questions like, “Why haven’t you done that?”, “Why have you done it like that?”, “What is this material? I didn’t want that”. I responded with “That’s what has been specified on the plans and the quote. Did you read the quote?’. The client answered “NO. We assumed we were getting what we wanted.”
This is where the issue occurred:
- This particular architect really didn’t care much for what the client wanted.
- The architectural plans were extremely deprived of information.
- Clients couldn’t interpret plans and didn’t read the quote.
This issue could be avoided by:
- If possible, use a referred architect or draftsman. If not, ask the desired designer if you can get in touch with previous clients. If you have a builder, ask them who they have worked with and recommend.
- Engaging an experienced builder to assist in interpreting your plans and utilising their construction background to assure the design is cost efficient, liveable and materials used are appropriate.
- Read the quote and ask the builder to explain anything you do not understand.
If your builder does not give you a detailed quote, I would be hesitant in working with them. Avoid disappointment, never assume.
To see how I assure a positive outcome on my projects, check out Transparency is Your Friend